FAQ

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

1. How can I change something in my order?

If you need to change something in your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

2. How can I pay for my order?

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

3. Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

4. Can I return a product?

Due to the nature of our products, we do not accept returns. Please visit our Returns & Exchanges page for more information.

5. How long will my order take to be delivered?

Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Please allow 2-3 business days for us to process and ship.

6. Do I need an account and what are the benefits?

It’s not required to create an account.

7. WHAT IS THE SHELF LIFE OF THE COLLECTION KITS?

Since there are no harmful chemicals or preservatives in our collection kits they lass indefinately when stored out of direct sunlight.