Terms & Conditions

Terms and conditions

Welcome to

www.skinbyebru.com.au. The website is operated by Skin by Ebru ( ABN 60327884525). The website provides you with an opportunity to browse and purchase various products that have been listed for sale through the website. By accessing and using our website at Skinbyebru.com.au , you accept and agree to be bound by our Terms and Conditions which incorporates our Privacy and Security policies outlined below, as well as our Terms and conditions and our shipping and return policy. We reserve the right to modify these Terms and Conditions at any time, so please review it every time you visit our website. If you do not agree with the terms, you must cease usage of the website, or any of the purchase services, immediately.

Collection of Information

In order to use the Skin by Ebru website, we may require information from you such as identification or contact details, including an email address, a mailing address, a telephone number and password, in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Skin by Ebru is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. By supplying this information to us, you consent to us storing such personal information through our website on databases that may be physically located overseas.

Types of Information We Collect and How We Use It

We may collect the following categories of information on our website and use them for the purposes explained below.

Website activity: Data about your browsing activity on our website
Device and browser information: Technical information about the device or browser you use to access our website. For example, your device’s IP address, and (in the case of mobile devices) your device type and mobile device’s unique identifier such as the Apple IDFA or Android Advertising ID.
Contact Information: If you choose to provide your name, email address or phone number
Account Information: If you open an account, we will collect your username and password and other information necessary to open and access your account
Customer Service Information: Information you may provide to customer service via the telephone, email, mail, survey responses, or directly through our website and social media.
Financial Information: Credit card number or other payment account information. This information is collected directly by our payments processor and not stored at Skin by Ebru.
Third party information: We may collect additional information about you from third party sources where we have the rights to do so.

We use this data to:

Provide skin by Ebru services and customer support
Collect fees and troubleshoot problems
prevent potential fraud and enforce our Terms of Service
Customise, measure, and improve our website and services
Deliver targeted marketing to you
Contact you by email or phone about your account or our services including marketing our services to you.

Use of Information Collected

Any details collected from Skin by Ebru customers are required in order to provide you with our products and/or services, and a high level of customer service.

Storage of Information Collected

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

All other data collected from you may be stored through our website on databases that may be physically located overseas.

We follow generally-accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Cookies and Related Technologies

The Skin by Ebru uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Orders

If you purchase a product or service from us, we may request certain personally-identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

. All orders must be paid for and cleared by accounts before shipment/delivery.

Communications

Skin by Ebru uses personally-identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at skinbyebru@gmail.com or by updating your account subscription.

Third Parties

Skin by Ebru may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally-identifiable information for any other purpose.

Skin by Ebru does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally-identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to our policy

Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 28, 2018.

Security Policy

Skin By Ebru uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Ski By Ebru or any outside party.
All transactions are performed under 256 Bit SSL Certificate.
All transaction data is encrypted for storage within PayPal bank-grade data centre, further protecting your credit card data.
PayPal is an authorised third party processor for all the major Australian banks.
PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by
Skin By Ebru.

Disclaimer

The content of this site is for informational purposes only. The site is not responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and is not responsible or liable for any errors or omissions in that information.
Photos, product images and illustrations on this site are to be used for illustrative purposes only and actual products may vary in size, colour and packaging.
Packaging used are at our own discretion and may vary from time to time in colour, size and type of material.
We reserve the right to make changes or corrections anytime to prices, products, specifications and policies without notice.
Customers are obliged to conduct their own research and testing in small batches first before deciding if a product is suitable for their application. We will not be held liable for any loss or damage for unfavourable outcomes.
Once opened the product is to be used within 9 month.
We are not licensed to sell anything for internal consumption. As such, none of the products listed in this on-line store are suitable for internal use.. Avoid contact with the eyes. In case product enters eyes rinse thoroughly with water. In case of any irritation or sensitivity reaction, stop the application. If irritation persist, contact your GP.
Every person has different skin and therefore results may vary from customer to customer. While Skin by Ebru Products have helped so many people to enhance their skin appearance, we won’t be held responsible for results below customer expectation.